Last Updated: May 25, 2026
At HOH Supplies, we want our customers to be satisfied with their order. This Refund & Return Policy explains how we handle returns, refunds, damaged items, missing items, and product concerns.
1. The Returns Process
Once an order has shipped, we do not accept returns or exchanges.
Any missing or damaged products must be reported within 48 hours of receiving the shipment.
Send us an email at support@hohsupplies.com. The item must be unused and the email must contain the Order Number, reason for return and a photo proof to support your claim.
Our team will verify the case thoroughly and give decision on the claim in 2-3 business days.
2. How We Handle Issues
Each situation is reviewed case by case.
If the issue is confirmed to be a manufacturing defect, shipping damage, missing item, or incorrect item, we may offer a replacement, refund, store credit, or another appropriate solution.
If the issue appears to be caused by customer handling, misuse, accidental damage, or normal wear and tear, the item may not qualify for a refund or replacement. In some cases, we may offer store credit at our discretion.
3. Handmade Product Variations
HOH Supplies products are handmade, small-batch, ceramic, and individually finished. Minor variations in colour, glaze, texture, size, markings, or finish are normal and are not considered defects.
4. Retailer Return Policy
Any products purchased through licensed retailers are subject to the return and exchange policy of the retailer. We recommend contacting the retailer directly if you have any issues.
5. Contact
For refund, replacement, or issue questions, contact:
HOH Supplies
British Columbia, Canada
